FAQs

You can place an order on our website by browsing through our product categories, selecting the items you wish to purchase, and following the checkout process. If you encounter any issues, our user-friendly interface includes a step-by-step guide to assist you.

We accept various payment methods, including credit/debit cards, (COD) Cash on Delivery, Shop pay and other secure payment gateways. All transactions are encrypted for your security. You will be shown the available payment methods at checkout.

Once an order is confirmed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase. For urgent concerns, contact our Customer Support team immediately.

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can track your order's status on our website by logging into your Trimsz account or using the tracking link provided in the email.

Trimsz has a hassle-free return policy. If you're not satisfied with your purchase, you can initiate a return within 7 days from the date of delivery. Please refer to our [Return & Refund Policy] for detailed instructions on how to return items.

Currently, we only offer shipping within the UAE. We are actively working on expanding our shipping services to other regions. Stay tuned for updates on our international shipping options.

You can get in touch with our customer support by emailing us at hellot@trimsz.com and we'll get back to you within 48 hours.